AI & Automation

The rapid expansion of AI has changed the cybersecurity risk landscape for every organization. At Salesforce, Trust is our #1 value, and we’ve always built

Mac users searching for Claude could be one copied command away from handing attackers a way into their machines. BleepingComputer reports that an active campaign

Our outcome-based pricing model hinges on one principle: you pay when Fin delivers value. As Fin takes on new roles, that principle doesn’t change, but

Anyone out there losing their head over the term “headless”? We’re here to put your mind at ease. It can sound intense, but it’s a

On May 4, 2026, AWS quietly open-sourced a piece of infrastructure that should change how security teams architect agentic AI deployments… and it should do

It was the end of 2024. Intercom was already all-in on Fin, and our customer support organization was deep in its own transformation. Resolution rates

Building emails is like performing a magic show for an audience where every person has unique capabilities. Some speak English, others Spanish or maybe Japanese,

With the launch of Fin for Sales, Fin became a Customer Agent, expanding further across the customer journey. Today, we’re launching Fin’s next role –

Managing a growing pile of customer inquiries often feels like a game of catch-up that your small business can’t win. When every team member wears

For years, Salesforce Flow has been the on-platform automation tool managed exclusively by Salesforce Admins. However, now marketers can also use Flow to build multi-channel