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May 17, 2026
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Editor's Choice
Threads is adding Live Chats to boost real-time engagement
April 22, 2026
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Threads is launching “Live Chats” to allow for real-time conversations during cultural events, the Meta-owned
CX Scores: How we built a metric support leaders can defend
February 10, 2026
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“You don’t have to trust the algorithm; you can see exactly why a conversation earned
LIVE: All the Apple March Event news: Rumours fly over iPhone 17e, affordable MacBooks and more
March 2, 2026
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Refresh 2026-03-02T11:00:59.887Z All about the rumoured iPhone 17e The latest iPhone 17e rumours describe a
Enhancing Customer Experiences with Real-Time Identity Resolution at Salesforce
July 13, 2025
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Imagine an e-retailer struggling to personalize the online experience for its loyal in-store customers. With