AI & Automation

A dedicated help desk is important for startups to manage support tickets across all channels and scale customer service efficiently. Prioritize tools that offer a

In an age where AI can pose as a technical expert, how do you prove your Salesforce skills? Superbadges stand apart as a technical skills

In the private sector, a website crash can mean lost revenue or unsatisfied customers. For the public sector, the stakes look different. When a government

Over the past decade, sales organizations have invested heavily in data science. Many have built sophisticated machine learning models to predict which reps are most

A mission statement defines your brand’s core purpose by unifying your small team around your values. To craft a mission statement, follow the four core

Utilities are in an arms race to modernize inspection operations. Autonomous drones, autonomous mobile robots, ground robots, IoT sensors — the hardware investments are massive.

It’s a big deal for our Department of War (DoW), Intelligence Community, and associated industrial base customers. Protecting sensitive information is essential to securing the

In the rapidly accelerating world of Artificial Intelligence, the bridge between academic theory and industry application is more vital than ever. At Salesforce AI Research,

The Semrush-Salesforce partnership moves SEO beyond basic metrics to core business metrics by connecting search intent with the customer journey. Integrating Semrush data into Salesforce

It’s interesting to see how much AI adoption has accelerated over the last year. Our latest research shows that 82% of senior leaders invested in