AI & Automation

“You don’t have to trust the algorithm; you can see exactly why a conversation earned the score it did.” We recently shared how we redesigned

Small and medium business owners are using customer relationship management tools to help hire, manage, and retain top talent. Investing in professional development is a

The traditional security model is often reactive—reviewing applications after they’re built. While effective at catching issues, it often slows engineering and struggles to keep up

There are more than 16 marketing types to learn for your growing business.  Learn the difference between traditional and digital marketing to offer a mix

The concept of establishing reputation as a sender isn’t new to email marketing. For years you’ve heard how important it is to “warm” your sending

The top priority of healthcare organizations is clear: Deliver the best care to the most people. However, the industry is struggling to maintain levels of

It’s clear that AI adoption is widespread. More and more businesses are using and investing in the technology. However, in our latest Customer Service Transformation

These free CRMs have been researched by the Salesforce team to compare features, benefits and cost ranges.  When choosing a free CRM, prioritize team size

While an architect’s verbal communication is essential for conveying their message and bringing business and technology stakeholders together, it is rarely sufficient on its own.

A dedicated help desk is important for startups to manage support tickets across all channels and scale customer service efficiently. Prioritize tools that offer a