Sales & CRM Tools

AI-based knowledge suggestions are changing the way companies think about customer support. They reduce agent workload by providing on-demand access to information that is both

Businesses must rely on data-driven insights to understand and improve the customer experience (CX). With the right insights, they can better understand customer behavior, identify

Is your sales team having trouble converting prospects into sales? If the answer is yes, your team could benefit from sales pipeline tools. A sales

Integrations are vital to creating an effective and streamlined sales and marketing tech stack. By connecting platforms like Apollo.io to other best-in-class tools, teams can

Helpdesk software has become a must-have for support agents as businesses grow. Companies understand that a quality customer support team has to manage multiple channels,

The most crucial KPI, or key performance indicator, that shows your company is moving in the right direction is customer satisfaction. It is a clear

If you’re unsure of the difference between a helpdesk and a service desk, understanding how each one functions is crucial for building effective support operations.

In the present interconnected business world, customers connect with brands through multiple touchpoints. Providing a consistent customer experience across all channels is essential. This helps

When done right, having a good cold email outreach strategy is a great way to generate new leads. This way, you can reach many potential

Picture this: Your best sales rep just told you they’re spending 70% of their day on administrative tasks instead of selling. Sound familiar? According to