Freshdesk has served many companies well as a modern helpdesk solution—but if you’re starting to feel the pinch with limited analytics, customization gaps, or a lack of automation, you’re not alone.
As customer support becomes more integrated, AI-assisted, and omnichannel-driven, it’s worth exploring what other platforms offer. Here’s our handpicked list of the top 7 Freshdesk alternatives for 2025, based on real-world usability, scalability, feature strength, and pricing.
SaaSworthy Selection Criteria for Freshdesk Alternatives
We selected these tools based on:
Real-time reporting and analytics
- AI and automation capabilities
Ease of use + onboarding
Pricing transparency and scalability
Integrations and ecosystem strength
- Omnichannel support (email, chat, voice, social media)
The Best Freshdesk Alternatives in 2025
Zendesk
The most robust, enterprise-ready Freshdesk alternative
95
%
SW Score
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zendesk Talk and how does it work?
Zendesk helps you to connect with your customers using it’s cloud-based call center solution. It allows you to choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also you can support your customers by making outbound calls. In addition it allows you to make concurrent calls to support multiple conversations from same number. It provides browser-based call center solution that allows you to manage all your calls from browser and does not require any phone hardware. Moreover, it allows you to record all calls that can be later used for QA.
Read more
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Free Trial Available -
Starts at $9.00. Offers Free-forever plan.
Zendesk is built for support teams that have outgrown the basics. It offers an incredibly polished omnichannel workspace, advanced AI trained on billions of real conversations, and deep analytics that give managers full visibility into team performance. I
Why switch: Offers the most complete suite with AI agents, QA, WFM, and 1,700+ integrations.
Best for: Mid-to-large teams scaling operations
Price: Starts at $19/user/month
Free trial: 14 days
Zoho Desk
Affordable and packed with automation tools
95
%
SW Score
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Zoho Desk and how does it work?
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.
Read more
SW Score Breakdown
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Features
100% -
Reviews
86% -
Momentum
69% -
Popularity
86%
-
Free Trial Available -
Starts at $7.0.
Zoho Desk is the go-to for small teams that want enterprise-style features without the enterprise price tag. From smart ticket routing to helpful AI assistants, it packs in a lot of functionality while keeping things simple. And if you’re already using Zoho CRM or other Zoho apps, the native integration is seamless.
Why switch: Strong free plan, smart routing, and deep integration with the Zoho ecosystem
Best for: Startups, budget-conscious teams
Price: Free or from $7/user/month
Free trial: 15 days
Intercom
Conversational support done right
95
%
SW Score
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Intercom and how does it work?
Intercom is a sales, marketing, and support solution that aims to help you connect with more customers so you can grow your company faster, as well as acquire, engage and retain these customers. To acquire customers, you can use Intercom’s built-in bots and live chats functionality in order to be able to qualify, route, and convert any leads faster, which will ultimately lead to a sale and improve your lead generation process. To engage customers, Intercom helps you send more targeted and tailored emails , as well as in-app messages and push notifications, with the aim of turning more people who sign up to your marketing lists into customers, who buy your product, and become a loyal customer.
Read more
SW Score Breakdown
-
Features
96% -
Reviews
88% -
Momentum
65% -
Popularity
97%
-
Free Trial Not Available -
Starts at $59.00. Offers Custom plan.
Intercom takes a different approach. It’s messaging-first, which makes it perfect for companies that want to meet customers where they are, especially on mobile. With a shared inbox, AI-powered chatbots, and proactive messaging tools, Intercom helps support feel more conversational and less like a ticketing system.
Why switch: Focused on messaging-first experiences with strong AI and “lite seat” options
Best for: SaaS, mobile apps, B2C platforms
Price: From $29/user/month
Free trial: 14 days
Help Scout
Simple, human, and effective support software
95
%
SW Score
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Help Scout and how does it work?
Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible.
Read more
SW Score Breakdown
-
Features
98% -
Reviews
95% -
Momentum
63% -
Popularity
86%
-
Free Trial Available -
Starts at $50.0. Offers Free-forever and Custom plan.
Help Scout is designed for teams that want to offer support that feels personal. Its email-style inbox is clean and easy to navigate, while features like Beacon (their chat widget) make real-time help feel more human. It’s great for growing businesses that care about tone, speed, and service quality.
Why switch: Lightweight, scalable, and great for teams who want a less “enterprise-y” tool
Best for: SMBs prioritizing support tone and speed
Price: From $22/user/month
Free trial: 15 days
HubSpot Service Hub
CRM-driven support with a freemium model
95
%
SW Score
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is HubSpot Service Hub and how does it work?
HubSpot’s Service Hub is a comprehensive, cloud-based Help Desk solution designed to revolutionize customer service. With an array of robust tools, it empowers businesses to deliver unparalleled and efficient customer experiences at any scale. The platform is intuitive and integrates seamlessly with the company’s operations, facilitating a self-service approach that customers appreciate. By implementing Service Hub, not only to streamline the support processes, but also cultivate a community of satisfied advocates, eager to spread the word about the exceptional service. This turnkey solution is the linchpin for building lasting customer relationships and fostering business growth through positive engagement.
Read more
SW Score Breakdown
-
Features
100% -
Reviews
85% -
Momentum
66% -
Popularity
68%
-
Free Trial Not Available -
Starts at $15.0. Offers Free-forever plan.
If your sales, marketing, and support teams all live in HubSpot, Service Hub is a natural choice. It keeps everything connected—so agents see the full customer journey—and comes with tools like email scheduling, canned replies, and sentiment analysis. Best of all, you can get started with a free plan.
Why switch: Natively integrates with marketing and sales tools; great for aligning customer data
Best for: Teams already using HubSpot
Price: Free (limited features), paid from $15/user/month
Free trial: Not available
Front
Email-first support with internal collaboration built-in
95
%
SW Score
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Front and how does it work?
Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.
Read more
SW Score Breakdown
-
Features
99% -
Reviews
95% -
Momentum
70% -
Popularity
84%
-
Free Trial Available -
Starts at $19.0. Offers Custom plan.
Front blends email, helpdesk, and internal collaboration into one clean interface. It’s ideal for support teams who live in shared inboxes but need the accountability of a ticketing system. With built-in SLA tracking, team mentions, and a slick mobile app, it’s built for speed and alignment.
Why switch: Excellent for teams managing high-volume shared inboxes with SLA needs
Best for: Email-heavy support operations
Price: From $19/user/month
Free trial: 7 days
Kustomer
Built for enterprise-level automation and visibility
95
%
SW Score
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
What is Kustomer and how does it work?
Kustomer is an efficient CRM solution that helps enterprises deliver robust support services to their clients. Powered by AI and process automation, the software goes beyond ordinary ticketing systems, standardising repetitive tasks such as contextualising conversations or sending a basic response. Thus enabling the support team to focus their energy on other relevant tasks. The intelligent system identifies subject matter within every inbound conversation and gets individual customers routed to the right resource. It also allows supervisors to track and intervene during live conversations, if needed. With the flexible software, enterprises can allow their customers to reach out from anywhere, at any time, using the channel of their convenience. Further, with Kustomer organizations get access to AI powered productivity tools, which ensures greater levels of collaboration, segmentation and content management. The software provides comprehensive data security through AWS in certified data centres. It applies security checks, third-party monitoring, to endure data security right at the code level as well as through the entire software development process.
Read more
SW Score Breakdown
-
Features
100% -
Reviews
83% -
Momentum
62% -
Popularity
80%
-
Free Trial Not Available -
Starts at $89.0.
Kustomer is an enterprise-grade platform that gives your agents full visibility into the customer journey. Think real-time timelines, AI-powered sentiment analysis, and powerful automation that handles the heavy lifting. It’s a strong fit for CX teams dealing with complex workflows or high ticket volumes.
Why switch: Real-time timelines, custom workflows, and strong sentiment analytics
Best for: Enterprise CX teams with complex processes
Price: $89/user/month
Free trial: Not available
Best Freshdesk Alternatives – Summary
| Tool | Best For | Starting Price | Standout Feature |
|---|---|---|---|
| Zendesk | Enterprise-grade CX | $19/user/month | AI pre-trained on 18B+ interactions |
| Zoho Desk | Budget teams/startups | $0 (limited) | Round-robin ticketing & native Zoho integrations |
| Intercom | Conversational support | $29/user/month | Shared inbox + AI-powered chat |
| Help Scout | Human-first support | $22/user/month | Live Beacon widget + automated workflows |
| HubSpot Service Hub | CRM-led support | $0 (limited) | Built-in CRM + pre-written replies |
| Front | Email-driven teams | $19/user/month | SLA tracking + collaboration tools |
| Kustomer | Complex workflows | $89/user/month | Timeline view + sentiment scoring |
SaaSworthy Take
Freshdesk still works well for lean teams, but as your needs grow—especially around AI, automation, and cross-channel coordination—the cracks may start to show. That’s when tools like Zendesk or Kustomer come into play.
If you’re on a budget, Zoho Desk or Help Scout might be a better fit. And if messaging-first is your goal, Intercom leads the charge.
FAQs
What should I look for in a Freshdesk alternative?
Look for key features like omnichannel support, automation, AI capabilities, real-time reporting, ease of use, and integration flexibility. Pricing scalability and customer support quality are also critical factors.
Is Zendesk better than Freshdesk?
Zendesk offers more enterprise-ready features, advanced AI, better reporting, and a larger app marketplace. However, it comes at a higher cost, so it’s more suitable for scaling teams with complex needs.
Are there any free Freshdesk alternatives?
Yes. Tools like Zoho Desk, HubSpot Service Hub, and LiveAgent offer free plans with limited features—ideal for small teams just starting out.
Which Freshdesk alternative is best for small businesses?
Help Scout and Zoho Desk are great for SMBs thanks to their user-friendly interface, affordable pricing, and essential support automation tools.
Can I migrate from Freshdesk easily?
Most major helpdesk tools, including Zendesk and Intercom, offer migration support or third-party tools that can help import your tickets, contacts, and workflows from Freshdesk.
Which alternative offers the best AI support features?
Zendesk stands out with AI trained on 18B+ interactions, while Intercom and Kustomer also offer strong AI-based routing, bots, and insights.
What’s the most affordable paid alternative to Freshdesk?
Zoho Desk starts at just $7/user/month, and Groove at $16/user/month—both offering solid support features at budget-friendly rates.
The post Top 7 Freshdesk Alternatives for 2025 appeared first on SaaSworthy Blog | Top Software, Statistics, Insights, Reviews & Trends in SaaS.
